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Frequently Asked Questions
How does my client/customer receive their $20 Visa Card? Either by mail 30 days after receipts are received and approved or they can have their own personal Visa credited 24 to 48 hours after receipts are received and approved. After I register online do I need to send in my certificate along with the refundable registration fee? You must send in a your signed registration form along with your $15.95 US or $15.95 Canadian registration fee postmarked within 10 days from the date you registered the certificate online. Your envelope must be postmarked to reflect this, but you do not have to send in your certificate. Can I send multiple receipts for purchases on the same day? No. You can not submit multiple receipts for the same day. You would need to send in the receipt with the greatest of amount of food and or beverage purchases (a minimum of 75% food and/or non-alcoholic beverage purchases per receipt) for that one day. Where do I mail my coupons and receipts? Please mail your ORIGINAL receipts and coupons for the same month printed on your coupon to : What types of groceries can I collect receipts for? Each original receipt you submit from you grocery store / chain of choice MUST be comprised of at least 75% of the receipt total in food and or non-alcoholic beverages. For example a receipt totals $80 a minimum of $60 must be spent on food and or beverages. Just submit one or more receipts totaling $100 or more to qualify - but please make sure that each of the receipts show at least 75% of the receipt(s) total for food and or non-alcoholic beverages. What happens if I don't spend $100 in groceries in a calendar month? Then you would not be issued your $20 VISAŽ Gift Card for that month, The underwriters of the program require that we submit all original grocery receipts each calendar month and therefore you cannot combine 2 months of receipts to submit them as one. You must spend at least $100 on groceries with receipts consisting of a minimum of 75% of food and or non-alcoholic beverage purchases. Do the receipts have to be mailed in by a certain date ? Yes, the specific months coupon along with the ORIGINAL receipts need to be sent and postmarked by the 15th day of the month the following month printed on the coupon. For example the July coupon and original receipts (dated for the month of July) need to be sent and postmarked by August 15th. What if I spend more than the minimum on groceries per month? If I spend twice the minimum amount of $100 will I double my reward? Sorry - it doesn't work that way. The requirement of $100 in receipts consisting of 75% of food and or non-alcoholic beverage receipts is a minimum. If you go over a $100 of these accepted receipts it does not increase your reward. Can the $20 VISAŽ Gift Cards you receive be used to purchase part of the next months $100 in groceries? Yes, actually they can. If I get two certificates can I activate them both at the same time and get a $40 VISAŽ gift card instead of a $20 VISAŽ gift card? No, we can only issue ONE VISAŽ Gift Card for $20 per household during the same redemption period. Why can't I change the brand of grocery store I choose after I register? Because this consumer incentive program is designed around brand loyalty, It's like you choosing a grocery store because their customer loyalty cards give you great discounts. What happens if the brand of grocery store / chain I want to use is NOT on your list? Then simply choose “Other” and type the brand in the box next to that. Can I buy more grocery certificates directly from you? No, you cannot BUY a grocery certificate. They are not meant to be sold to consumers. They can only be used to as gifts of giveaways from a business or organization. To get more grocery certificates try asking the business or organization you received your certificates from to offer a new promotion. How do I contact customer service? You can contact customer service by email 24 / 7 at www.srebateshelp.com with a typical 1 - 6 hour response time.
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